Returns ＆ Refund Policy
Return & Exchange Policy
Sorry, our products are not satisfactory to you. Here are cases in which you can return the merchandise for a replacement or refund:
1: There is a problem with the quality of the product. If the merchandise is defective or destroyed during shipping, we can exchange the item for you. Or just send the item back to us. We will send you a new one.
2: The size is wrong. While placing the order, you can directly choose the size by checking size chart. Always make sure you select the right size. If we make the suit in a wrong size, we can exchange or refund the payment of the order to you.
3: The color is wrong. However, pay attention to this: The item can not be the same as the image. There may be little color difference when you see the suit on different display screens. Dissatisfaction caused by this can not be returned. But we promise all suits are made according to what you see on our site. They are 95%-99% most like the images. And we offer modifications on all merchandises. Rest assured please.
4: Delivery time is not timely. In some sales seasons, nowcostume may extend processing time. We will ship as soon as possible to meet your needs. Delivery time is more than 7 business days, you Initiate a refund.
We do NOT accept refunds and exchange for the item we didn't made wrong
Please follow the steps below to initiate a refund or exchange within 7 days of receiving the goods:
Email to customer service: service@Nowcostume.com, including:
- Order number, the problem you need to solve and the product picture (if necessary)
- Receive product image
- barcode photo on plastic bag
- Get coupons or refunds
- A tracking number is required to complete the return. This will help us track your return status and process your return.
- After receiving the parcel, please refund/replace.
Please ensure that the items you wish to refund must be washed and not damaged. In addition, you will need to pay for return shipping.
- The customer should contact us within one week after receiving the order.
- Please be noted that only the listing price excluding shipping fees would be refunded.
As usual, refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.
In case you have any query, please do not hesitate to get in touch with our customer service on: service@Nowcostume.com
Canceling orders conditions
Hoodies, Wigs and other products (except costumes) orders are able to be canceled and refunded before shipping.
Costumes orders are only able to be canceled and refunded within 24 hours.
All costumes from nowcostume made in your own size, pls check your order carefully before submitting. We will send a confirmation email after you placed an order. Order Cancellations or Changing only works in this time frame. Cause Our dressmaker will start customizing the dress for you within 24 hours after receiving your payment. Orders canceled after 24 hours are subject to a handling fee equaling 50% of the item price. And orders cannot be canceled after 3 days. Thanks for your understanding.